To ensure the safety of your funds and to comply with anti-fraud regulations, all players must complete a one-time identity verification before their first withdrawal can be processed.
You will be required to submit a valid proof of identity, which can include:
This is a standard industry practice designed to protect you and ensure that only you can receive your winnings.
All withdrawals are processed by our accounts department within 2 working days, excluding Saturdays, Sundays, and public holidays.
Example Scenarios:
Please allow up to 72 business hours after processing for your funds to reflect in your bank account, depending on interbank transfer times.
If you have any questions or your withdrawal has not reflected after this time, please contact us at [email protected].
If your deposit was made via debit or credit card, additional verification is required before your withdrawal can be processed.
You will be asked to complete and return a fax-back form provided by our support team. The form will include instructions and contact details for submission.
This extra step is implemented to protect cardholders and ensure full compliance with card payment regulations.
