SilverSands Casino FAQ | Frequently Asked Questions

Click 'Sign Up' and fill in your personal details. You must be 18+ and provide valid ID. Account activation is instant.

You'll need a copy of your ID/passport and proof of address (utility bill or bank statement) not older than 3 months.

No, only one account per person, household, and IP address is allowed. Multiple accounts will be closed.

Login to your account, go to 'My Account' settings, and select 'Change Password'. You can also use the 'Forgot Password' link.

We accept credit/debit cards, EFT, bank transfers, and e-wallets. All transactions are in South African Rand (ZAR).

EFT withdrawals take 2-5 business days, cheques take 7-14 days, and courier cheques take 3-7 days. All withdrawals have a 24-48 hour pending period.

Yes, the minimum withdrawal is R500 for EFT, R1,000 for cheques, and R2,500 for courier cheques.

We don't charge withdrawal fees, but your bank may apply their own charges for receiving payments.

Register, make your first deposit of R250+, and enter bonus code WELCOME888. The bonus is credited automatically.

You must play through the bonus amount a certain number of times before withdrawal. Requirements vary by promotion.

Question 1

How do I create an account?

Question 2

What documents do I need for verification?

Question 3

Can I have multiple accounts?

Question 4

How do I change my password?

Question 5

What deposit methods are available?

Question 6

How long do withdrawals take?

Question 7

Is there a minimum withdrawal amount?

Question 8

Are there any fees?

Question 9

How do I claim the welcome bonus?

Question 10

What are wagering requirements?

Question 11

Can I withdraw with an active bonus?

Question 12

How do I get free spins?

Question 13

Do I need to download software?

Question 14

Can I play on mobile?

Question 15

Are the games fair?

Question 16

What's the difference between real and practice mode?

Question 17

I'm having trouble logging in, what should I do?

Question 18

Games are running slowly, how can I fix this?

Question 19

I can't hear game sounds, what's wrong?

Question 20

How do I contact customer support?

Frequently Asked Questions