SilverSands Casino FAQ | Frequently Asked Questions

Q: How do I create an account?

Click 'Sign Up' and fill in your personal details. You must be 18+ and provide valid ID. Account activation is instant.

Q: What documents do I need for verification?

You'll need a copy of your ID/passport and proof of address (utility bill or bank statement) not older than 3 months.

Q: Can I have multiple accounts?

No, only one account per person, household, and IP address is allowed. Multiple accounts will be closed.

Q: How do I change my password?

Login to your account, go to 'My Account' settings, and select 'Change Password'. You can also use the 'Forgot Password' link.

Q: What deposit methods are available?

We accept credit/debit cards, EFT, bank transfers, and e-wallets. All transactions are in South African Rand (ZAR).

Q: How long do withdrawals take?

EFT withdrawals take 2-5 business days, cheques take 7-14 days, and courier cheques take 3-7 days. All withdrawals have a 24-48 hour pending period.

Q: Is there a minimum withdrawal amount?

Yes, the minimum withdrawal is R500 for EFT, R1,000 for cheques, and R2,500 for courier cheques.

Q: Are there any fees?

We don't charge withdrawal fees, but your bank may apply their own charges for receiving payments.

Q: How do I claim the welcome bonus?

Register, make your first deposit of R250+, and enter bonus code WELCOME888. The bonus is credited automatically.

Q: What are wagering requirements?

You must play through the bonus amount a certain number of times before withdrawal. Requirements vary by promotion.

Question 1

How do I create an account?

Question 2

What documents do I need for verification?

Question 3

Can I have multiple accounts?

Question 4

How do I change my password?

Question 5

What deposit methods are available?

Question 6

How long do withdrawals take?

Question 7

Is there a minimum withdrawal amount?

Question 8

Are there any fees?

Question 9

How do I claim the welcome bonus?

Question 10

What are wagering requirements?

Question 11

Can I withdraw with an active bonus?

Question 12

How do I get free spins?

Question 13

Do I need to download software?

Question 14

Can I play on mobile?

Question 15

Are the games fair?

Question 16

What's the difference between real and practice mode?

Question 17

I'm having trouble logging in, what should I do?

Question 18

Games are running slowly, how can I fix this?

Question 19

I can't hear game sounds, what's wrong?

Question 20

How do I contact customer support?

Question 21

What's the difference between SilverSands and SilverSands Deluxe?

Question 22

Are both brands run by the same operator?

Question 23

Which brand should I choose?

Question 24

Can I use one account across both brands?

Question 25

Where can I read more about SilverSands Deluxe?

SilverSands Casino FAQ | Frequently Asked Questions

Frequently Asked Questions

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